We're here 24×7. Call +91-9711831831 or email care@navixflyy.com. Quick answers to common questions are below.
1. Bookings & E-Tickets
Your e-ticket, hotel voucher or holiday confirmation is emailed and sent by SMS immediately after successful payment. If you haven't received it within 30 minutes, contact support with your booking reference.
2. Cancellations & Refunds
Cancellations follow the airline, hotel or supplier rules. Refunds are credited to the original payment method within 7–21 working days, less applicable fees.
3. Payment Failures
If money was debited but no booking or transaction was confirmed, it is auto-reversed per bank timelines (usually 5–7 working days). Share your transaction ID with us for faster tracking.
4. Fintech Services (DMT, AePS, Micro-ATM, BBPS)
For failed or pending transactions, raise a ticket from your partner dashboard or call support. Disputes are resolved per NPCI/bank TAT.
5. Partner & Device Support
Onboarding, KYC, wallet top-up, POS, biometric scanner and thermal printer queries are handled by our dedicated partner desk on the same contact numbers.